A social media platform specialist is someone who understands everything there is to know about a specific social media platform such as Sysomos, Hootsuite, or Sprinklr. When governing a social media platform, there are certain types of issues that create tickets which a platform specialist will handle. Here are five of the most common ticket types:
- Access Tickets
A new or locked out user needs access to the platform.
- Training Tickets
A new user or a user needing to expand their use of the platform requests a training session.
Training helps the user become more comfortable using the platform, and helps enhance their ability to use the system.
- General Question Tickets
A user has questions about a certain aspect of the platform.
The questions can vary and could be any number of things. These are normally questions that help the user better understand a certain functionality of the platform.
- Dashboard Build Tickets
A dashboard allows the user to see a variety of data and information within specific criteria.
- Incident Tickets
There is a discrepancy in the data that the user is viewing, or the platform isn’t working properly.
Do you need social media platform expertise? Corbus can help. Our social media team members are specialists in Sysomos, Hootsuite, Sprinklr, and a variety of other platforms. Contact us for more information.