November 2016

Responding to Negative Social Media Feedback

Not all feedback on your social media platforms will be engaging or positive. In some instances, the community management team will be required to handle negative posts, unreasonable comments, and/or complaints from followers or users. The progressive six steps below outline recommended best practices for addressing and handling negative feedback and users.

Ten Tips for Responding to Tragic Events

In today’s world, bad news travels fast. Today’s consumers expect prompt, proper responses from brands and companies when it’s appropriate. So what should you do when it’s time to address an event such as an act of violence or a natural disaster?